Nordstrom Complaint

Nordstrom Complaint

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NO to Nordstrom


I ordered a pair of Sketcher Twinkle Toes Shuffle shoes for my 2 1/2 year old granddaughter who is visiting me for Christmas. Anyone familiar with these shoes know that they come from the manufacturer in adorable little boxes that make it a very nice gift. What came to my home from this particular store (Fashion Island, Newport Beach, CA) was a pair of Sketchers with no tags bouncing around in a large white shoe box which someone from this store had handwritten the name and size of the shoes. Then to add insult to a injury, they did not include a packing slip. So, what Nordstrom is giving me for Christmas is one big hassle. I have to go online and print a blank return slip since no packing slip was included, fill it out, then take it to the post office to go at a snail's pace back to Nordstrom. Then wait 14 days for my money back. Oh yes, I almost forgot, I was given the option to purchase a second pair and hope they get it right and it makes it to me by Christmas. Hmmmm, what did I do wrong here? Bought something from Nordstrom, and was particularly unlucky that it came from the "high end" Nordstrom in Fashion Island! eBoy and Amazon are required to disclose to the consumer when an item does not come "new in the box", but Nordstrom does NOT!


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